Legal

Terms of Service

Effective date:14 January 2026
Last updated:14 January 2026

Welcome to altCreate. These Terms of Service (“Terms”) set out the rules for using our website and (where applicable) engaging our services.

By using our website, you agree to these Terms. If you do not agree, please do not use the website.

1. Who we are

altCreate Ltd (“altCreate”, “we”, “us”, “our”)
Business address: Birmingham, United Kingdom

These Terms apply to your use of our website and any enquiries made through it. If you become a client, additional terms (such as a proposal, statement of work, or contract) may apply.

2. Other documents that apply

These Terms should be read alongside our:

  • Privacy Policy (how we handle personal data)
  • Cookie Policy (how cookies/analytics work, if you publish one)

If there is any conflict between these Terms and a signed client agreement / accepted proposal, the client agreement/proposal will usually take priority for the relevant project.

3. Changes to these terms

We may update these Terms from time to time. If we make changes, we’ll update the “Last updated” date. Your continued use of the website means you accept the updated Terms.

4. Website use (what you can and can’t do)

You agree to use our website lawfully and respectfully. You must not:

  • interfere with the website’s security or performance (e.g., attempting to hack, scrape, or introduce malware);
  • misuse forms or contact details to send spam; or
  • use our content in a way that infringes our intellectual property (see below).

5. Website availability and accuracy

We try to keep the website available and up to date, but we can’t guarantee it will always be uninterrupted, error-free, or fully current. Content on the website is provided for general information and may change.

6. Third-pary links

Our website may link to third-party websites or platforms (for example, social media). We don’t control those sites and aren’t responsible for their content, policies, or availability.

7. What altCreate offers

altCreate is a creative and digital studio. Depending on your project, we may provide services such as:

  • brand identity and visual design
  • UX/UI and content design
  • websites and digital experiences (often in collaboration with development partners)
  • creative strategy, storytelling, and content systems

Any deliverables, timelines, and scope will be agreed in writing (e.g., proposal/quote, statement of work, contract, or email confirmation).

8. Enquiries and our contact form

Our website uses a custom contact form. When you submit it, the information is sent by email to altCreate, and a confirmation copy may also be sent to the email address you provide.

In some cases, we may send a Google Form later to collect additional project details (for example, a deeper brief). (Your privacy rights and how we use data are covered in our Privacy Policy.)

9. Quotes, proposals, and project acceptance

  • Quotes/proposals are valid for [30 days] unless stated otherwise.
  • A project is typically considered “accepted” when you confirm in writing (email is fine) and meet any start conditions (such as paying a deposit, if applicable).
  • Work begins once scope, timeline, and key inputs are confirmed.

10. Client responsibilities

To keep projects smooth and on time, you agree to:

  • provide accurate information, content, and timely feedback;
  • confirm approvals at key stages; and
  • ensure you have the rights to any assets you supply (e.g., images, fonts, logos, copy).

If delays happen because information/feedback/assets aren’t provided, timelines may shift.

11. Revisions and scope changes

We’ll confirm the number of revision rounds in your proposal/statement of work.

If you request work outside the agreed scope (extra pages, new concepts, additional formats, significant direction changes), we’ll treat this as a scope change and may quote additional time/cost before proceeding.

12. Fees and payment method

  • Payments are not made through the website.
  • Client payments are handled offline via bank transfer (as stated in your invoice/contract).
  • Payment terms (deposit, milestones, due dates) will be set out in your proposal/invoice.

If a payment becomes overdue, we may pause work until the account is brought up to date.

13. Cancellations and refunds

Business clients (B2B): cancellation terms will be set out in your proposal/contract (including any non-refundable deposit, and payment for work already completed).

Consumers (B2C): if you are a consumer and you purchase services at a distance (online), you may have a legal right to cancel within 14 days in many cases. If you ask us to start work within that period, you may be required to pay for the portion of the service provided up to cancellation.

If your project includes digital deliverables and you request immediate delivery, you may lose certain cancellation rights once delivery/performance begins, where the law allows (we’ll make this clear at the point of agreement).

Nothing in these Terms limits consumer rights that cannot be excluded under UK law.

14. Our website content

Unless stated otherwise, all content on this website (text, visuals, branding, layout) is owned by or licensed to altCreate. You may view and use it for personal, non-commercial purposes, but you must not copy, reproduce, publish, or exploit it commercially without written permission.

15. Project work and deliverables

Project IP is handled as follows (unless your contract says otherwise):

  • We retain ownership of our pre-existing tools, methods, templates, and know-how.
  • Once you’ve paid in full, you receive the rights to use the final agreed deliverables as set out in the project agreement.
  • Working files (e.g., editable source files) are included only if specified in the proposal/contract.

16. Portfolio rights

Unless you ask us in writing not to (or the project is confidential), you agree that altCreate may showcase completed work in our portfolio/social channels (e.g., case studies, mockups, before/after) for self-promotion.

If confidentiality is required, we can agree on a “no-publicity” clause in your project agreement.

By clicking “Accept”, you agree to the storing of cookies on your device to enhance site navigation, analyze site usage, and assist in our marketing efforts. View our Privacy Policy for more information.